2.
Fragmented service delivery
Learners face disconnected institutions and repeated procedures across providers.
STRATEGIC DIAGNOSTIC QUESTION
Can learners access coordinated support through a single entry point?
Checks whether service users must navigate multiple disconnected organisations. A coordinated one-stop approach reduces duplication, saves time for users, and improves the coherence of local support services.
RECOMMENDATION
Continue strengthening coordination
Learners can already access coordinated support through a single entry point. Continue strengthening coordination mechanisms and maintaining integrated service delivery.
RECOMMENDATION
Create single-entry Lab access points
Use Labs as one-stop entry points integrating guidance, intake, and assessment.
Key Policy Actions
One-stop-shop model
Integrate intake and referral procedures into one coordinated process.
Key Policy Tools
Local service agreements
Formal agreements supporting inter-institutional cooperation.
EXAMPLE TYPE
Learners complete one intake and skills assessment at the Lab instead of repeating procedures across institutions.
Shows how one-stop intake avoids duplication across institutions.