2.
Fragmented service delivery
Learners face disconnected institutions and repeated procedures across providers.
STRATEGIC DIAGNOSTIC QUESTION
Can learners access coordinated support through a single entry point?
Checks whether service users must navigate multiple disconnected organisations. A coordinated one-stop approach reduces duplication, saves time for users, and improves the coherence of local support services.
RECOMMENDATION
Continue strengthening coordination
Learners can already access coordinated support through a single entry point. Continue strengthening coordination mechanisms and maintaining integrated service delivery.
RECOMMENDATION
Create single-entry Lab access points
Use Labs as one-stop entry points integrating guidance, intake, and assessment. A coordinated one-stop approach reduces duplication, saves time for users, and improves the coherence of local support services.
Key Policy Actions
One-stop-shop model
Integrate intake and referral procedures into one coordinated process. A coordinated one-stop approach reduces duplication, saves time for users, and improves the coherence of local support services.
Key Policy Tools
Local service agreements
Formal agreements supporting inter-institutional cooperation. A coordinated one-stop approach reduces duplication, saves time for users, and improves the coherence of local support services.
EXAMPLE TYPE
Learners complete one intake and skills assessment at the Lab instead of repeating procedures across institutions.
Shows how one-stop intake avoids duplication across institutions. A coordinated one-stop approach reduces duplication, saves time for users, and improves the coherence of local support services.